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The waiter at Finnegans, Midvalley
By Karthik | May 23, 2008
How insane is it to treat your customers the worst possible way? How inhumane is that? If a customer complaints about the food or the beverage, you take it back and you change it. If the customer complains again, it only means the customer has seen the best the particular place could deliver. If the customer complains again!!..then it’s time to tell the customer that’s the best the place could offer and the customer has got no choice but to move on.
At the end of the day, who pays? It would be logical to assume that even if the customer was harsh with words to the waiters and waitress, the place should be accommodative enough. Because, if the place is not accommodative enough, it only adds to the place’s failure. (I’m not saying the customer is right at all times. But when it is the Food and Beverage business, being accommodative and patient has a very good consequences. At the end of the day, you have satisfied customers and you have built the reputation to be accommodative and to improve. At the final end, it will turn out into a win-win situation)
To those who have been to FINNEGANS, Mid Valley, let me warn you of the people working there. It was the strangest sight, to see the waiters and waitress not respecting couple of customers, and while I was there, I had the rudest approach by the waiters. It was sickening to see one particular waiter raising his voice against a customer, only because a customer was delivered with something which he was absolutely sure of not ordering.
And to top it all, there was another waiter, who started to question a customer who was obviously decent and sober, with no alcohol and only food (chicken wings to be exact), was questioned rudely by the waiter, “What did you tell me the other day?”.
It did not stop there, but, it got worst. The waiter, an Indian, tried to violently use the glasses to throw at the customer. The customer, who was decent enough to tell him, “look here, we’re here after a hard days work and we don’t mind you to sit down here and talk to us, but please refrain your language and actions”. Somehow, such decent phrases aggravated the waiter and he started reacting absolutely violent. He claims he has been sacked from the FINNEGANS pub because of that particular customer and that he could no longer have the opportunity to work there.
Now, what do you make out of that?
I was being observant enough, to notice that the OTHER CUSTOMERS were trying to hold that particular Indian waiter back, but it was of no avail (Read: OTHER CUSTOMERS, and the waiters and the manager only stood there to watch it all happen). Back to that waiter, he begin to charge towards the particular customer with more violence, and throwing chairs at the customer’s car (Was a Black CRV)! How could anyone even digest that?!?! If you treated the customer best, the customer would only want to treat the waiter or waitress as a human who deserves the respect. But truth be told. Customer pays! If you cant deliver the customer the best you could, it is no problem at all. But if you cant deliver the customer a decent respect, then what is a customer to do?
I’ve honestly been to so many places, pubs and restaurants, but this has been my first experience to see such an ‘event’ occurring right before my eyes. A big no to Finnegans, Midvalley!
Guest Post By Vincent
Topics: Funny, Rants and Advices |
May 23rd, 2008 at 8:17 pm
Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader. .
Jason Rakowski
June 5th, 2008 at 8:08 pm
[...] in addition to that, I just realized that my previous entry by a guest poster, on Finnegans were extensively viewed by, well, I could say the staff of [...]